Since 2007, Big-Perm (aka Dr. Flavor) is part of our Katz Coffee Quality Control Department and also a stellar customer trainer. From the training room to the production warehouse, Will is on top of it all. He is always willing to give help or a word of encouragement. If he sees anyone having anything but a good time, he surprises them with a drink or intricate latte art... or busts out in a funky dance. During morning meetings, he can be seen waving his mug around while speaking, as many of us do, except his mug has udders. Will is unabashedly honest and unique. He has fully embraced the spirit of Katz Coffee.